ppcasino Privacy Policy

1. Introduction

ppcasino is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We understand that trust is the foundation of a great gaming experience, and that trust starts with being completely transparent about how we handle your information.

This Privacy Policy applies to all personal data collected through the ppcasino website, mobile-optimized platform, customer support channels, and any other ppcasino service. By registering a ppcasino account or using any ppcasino service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

If you do not agree with any part of this Privacy Policy, please discontinue use of ppcasino and contact us to close your account and request deletion of your data.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, ppcasino acts as the Personal Information Controller with respect to the personal data of its registered players and website visitors.

All data protection enquiries, access requests, and complaints may be directed to our Data Protection Officer at: [email protected]

3. Personal Data We Collect

ppcasino collects the following categories of personal data from players:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government-issued ID	Account verification, age verification (21+), KYC compliance
Contact Data	Email address, Philippine mobile number, city of residence	Account communications, support, promotional messages (with consent)
Financial Data	GCash number, PayMaya account, BPI/BDO/Metrobank account details	Processing deposits and withdrawals in PHP
Transaction Data	Deposit history, withdrawal history, game wager records	Account management, fraud prevention, regulatory compliance
Technical Data	IP address, device type, browser type, operating system	Platform security, fraud detection, service optimization
Usage Data	Pages visited, games played, session duration, click patterns	Improving ppcasino services, personalization, analytics
Communications Data	Support chat logs, email correspondence	Customer service, dispute resolution, quality assurance

ppcasino does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law (e.g., responsible gaming self-exclusion records).

4. How We Collect Your Data

ppcasino collects personal data through the following means:

• Direct interactions: Data you provide when registering a ppcasino account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access ppcasino, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; payment data from GCash, PayMaya, BPI, BDO, and Metrobank; fraud prevention data from security service providers.
• Publicly available sources: Information from public records where necessary for compliance with anti-money laundering obligations.

5. How We Use Your Personal Data

ppcasino uses your personal data for the following purposes:

• To create, verify, and manage your ppcasino account, including processing your ppcasino login.
• To process financial transactions including deposits and withdrawals in Philippine Peso (PHP).
• To verify your identity and age (21+) in compliance with Philippine gaming regulations.
• To detect, prevent, and investigate fraud, money laundering, and other prohibited activities.
• To provide customer support and resolve disputes.
• To send you account-related communications including transaction confirmations and security alerts.
• To send promotional communications and bonus offers where you have provided consent.
• To personalize your ppcasino gaming experience based on your preferences and activity.
• To comply with legal and regulatory obligations under Philippine law, including PAGCOR requirements.
• To improve and develop ppcasino's platform, games, and services through analytics.
• To enforce our Terms & Conditions and other ppcasino policies.

6. Legal Basis for Processing

ppcasino processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with Philippine laws and regulations, including anti-money laundering laws, PAGCOR requirements, and tax obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

7. Data Sharing and Disclosure

ppcasino does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data with the following categories of recipients:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely for the purpose of processing your financial transactions.
• Identity verification providers: KYC and age verification service providers who assist ppcasino in verifying player identities and complying with the 21+ age requirement.
• IT and security service providers: Cloud hosting, cybersecurity, and fraud detection providers who process data on ppcasino's behalf under strict data processing agreements.
• Analytics providers: Service providers who help ppcasino understand platform usage and improve services, using anonymized or aggregated data where possible.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine authorities where required by law or court order.
• Professional advisors: Lawyers, auditors, and accountants where necessary for legal compliance and business operations.

All third-party service providers who process personal data on ppcasino's behalf are required to implement appropriate technical and organizational security measures and are prohibited from using your data for any purpose other than providing services to ppcasino.

8. Data Retention

ppcasino retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically:

• Account data: Retained for the duration of your ppcasino account and for a minimum of five (5) years following account closure, as required by Philippine anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure.
• Customer support communications: Retained for three (3) years from the date of the interaction.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year thereafter.
• Technical and usage data: Retained for up to two (2) years from collection.

Upon expiry of the applicable retention period, ppcasino will securely delete or anonymize your personal data.

9. Data Security

ppcasino implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• AES -256 encryption for all data stored on ppcasino servers.
• TLS/SSL encryption for all data transmitted between your device and ppcasino.
• Multi-factor authentication options for ppcasino account access.
• Regular security audits and penetration testing of ppcasino's platform.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• 24/7 monitoring for suspicious activity and potential data breaches.
• Secure data centers with physical access controls.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ppcasino will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act.

10. Cookies Policy

ppcasino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit ppcasino.

We use the following types of cookies:

• Strictly necessary cookies: Essential for the ppcasino platform to function, including maintaining your ppcasino login session and enabling secure transactions. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game preferences to personalize your ppcasino experience.
• Analytics cookies: Help us understand how players use ppcasino so we can improve our services. Data collected is aggregated and anonymized where possible.
• Security cookies: Used to detect and prevent fraudulent activity and protect the integrity of ppcasino accounts.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of ppcasino. ppcasino does not use third-party advertising or tracking cookies.

11. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ppcasino:

• Right to be Informed: You have the right to be informed about how ppcasino collects and processes your personal data, as set out in this Privacy Policy.
• Right to Access: You may request a copy of the personal data ppcasino holds about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data ppcasino holds about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ppcasino's legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of your data rights, please contact ppcasino's Data Protection Officer at [email protected]. ppcasino will respond to all verified data rights requests within thirty (30) calendar days. We may request proof of identity before processing your request.

If you are not satisfied with ppcasino's response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

12. Children's Privacy

ppcasino is strictly intended for adults aged 21 years and above, as required under Philippine law. ppcasino does not knowingly collect personal data from individuals under the age of 21.

If ppcasino becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the relevant account, delete all associated personal data, and return any deposited funds to the payment source. If you believe a minor has registered on ppcasino, please contact us immediately at [email protected].

13. International Data Transfers

ppcasino primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers located outside the Philippines (for example, cloud infrastructure providers), ppcasino ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses that provide a level of protection equivalent to that required under the Philippine Data Privacy Act.

ppcasino will not transfer your personal data to any country that does not provide an adequate level of data protection without implementing appropriate safeguards and, where required, obtaining your consent.

14. Changes to This Privacy Policy

ppcasino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by posting a prominent notice on the ppcasino website and, where appropriate, by sending an email notification to your registered address.

The date of the most recent revision is displayed at the top of this Privacy Policy. We encourage you to review this Policy periodically to stay informed about how ppcasino protects your personal data. Your continued use of ppcasino following the posting of changes constitutes your acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or ppcasino's data practices, please contact our Data Protection Officer:

• Email: [email protected]
• Response Time: Within 24–48 hours for general enquiries; within 30 days for formal data rights requests
• Support Hours: 24 hours a day, 7 days a week
• Languages: English and Filipino